Technical Account Manager/Implementation Consultant

The Company:

Placements.io is a product-first company that is changing the way digital media publishers manage their advertising businesses. Our SaaS platform makes advertising sales, operations, billing, and revenue reporting painless for digital media publishers and eCommerce. We understand the importance of creating a connected ecosystem for our customers, who depend on Placements.io to help them scale. Headquartered in Seattle, where Placements.io was founded, the company launched its New York office in early 2018 and expanded to London in 2019, Taipei in 2020, and Singapore in 2023. 

The Position:

Placements.io is seeking a client-facing, technically savvy Technical Account Manager (TAM) / Implementation Consultant to join our growing team in Singapore. This role sits within our Professional Services function and is critical to delivering successful customer outcomes across the APAC region. As part of our Professional Services team, you’ll lead customer onboarding and implementation engagements while providing strategic, technical guidance throughout the customer lifecycle. You’ll serve as a trusted advisor—aligning our platform’s capabilities with customer business goals and ensuring long-term success.

Responsibilities:

• Lead implementation projects for new clients across APAC, ensuring seamless onboarding and go-live.
• Act as the primary technical point of contact for customers during onboarding and early adoption.
• Translate client business requirements into effective product configurations and scalable workflows.
• Manage technical integrations (APIs, 3rd-party systems), data migration, and platform setup.
• Provide best-practice recommendations and consultative guidance as part of Placements.io’s Professional Services.
• Collaborate with internal teams—Sales, Product, Engineering, and Support—to deliver exceptional customer experiences.
• Contribute to process improvements and documentation to continuously refine our Professional Services delivery.

Qualifications:

• 3–6+ years of experience in technical account management, implementation consulting, or a similar client-facing technical role.
• Strong analytical and problem-solving skills with experience in SaaS and API-based integrations.
• Excellent project management and communication skills, with the ability to manage timelines and stakeholders across functions.
• Comfort working independently in a fast-paced, high-growth environment.
• Familiarity with ad tech, digital media, or ecommerce workflows is a plus.
• Based in Singapore 

Why Join Placements.io?

• Be part of a fast-growing, global company at the forefront of the digital media and advertising industry
• Mobile benefit
• Gym benefit
• 20 days PTO
• Monthly team lunch
• Laptop
• Insurance (includes dental)
• Opportunities for professional development and career advancement
• Collaborative and supportive company culture
• Global exposure and the chance to work with top-tier clients in the APAC region

To apply to our open positions, please email your resume, cover letter, and the name of the position you are applying for to [email protected]. We look forward to meeting you!

Reasonable Accommodation Statement

At Placements.io, we are committed to creating an inclusive workplace and providing reasonable accommodations to applicants and employees with disabilities, as required by Singapore law. If you require any adjustments or support during the application process or while performing the job duties, please contact our Human Resources department at [email protected] to discuss your needs.

Compensation:

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role in the selected city:

Singapore - $150,000 SGD

The base salary offered to a candidate may be influenced by various factors, including but not limited to relevant experience, skills, qualifications, education, work location, and other business and organizational needs.

Placements.io is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, marital status, age, nationality, disability or any other legally protected characteristics. We adhere to the Tripartite Guidelines on Fair Employment Practices and ensure that all hiring decisions are based on merit, skills, and qualifications.

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by Placements, Inc. and its affiliates for the purposes of assessing your suitability for employment, managing the recruitment process, and, if applicable, your ongoing employment relationship with us. All personal data will be treated in accordance with Singapore's Personal Data Protection Act (PDPA). If you have any questions or wish to withdraw your consent, please contact us at [email protected].