Core Skills:
- Led multiple end-to-end insurance domain projects across insurance (Life and General)
- Business Analysis: Requirements Elicitation, User Stories & Use Cases, Functional Specifications, Stakeholder Engagement • Domain Expertise: Insurance Workflows (Claims, Policies), Payment Systems, Banking Operations, Regulatory Compliance, Risk Analysis
- Tools & Technologies: JIRA, Confluence, SQL, MS Office Suite, Excel, Power BI, MS Visio, BPMN, Adobe XD, Figma
- Documentation: BRD, FSD, User Stories & Acceptance Criteria, Functional/Non- Functional Requirements, Data Dictionaries, Requirements Traceability Matrix (RTM), Test Scenarios, UAT Plans & Sign-off
- Frameworks & Methodologies: Agile (Scrum | Kanban), Waterfall, SDLC
- Data & Problem Solving: Data Validation, Root Cause Analysis, ETL & Data Lineage Analysis, Change Impact Assessment
- Soft Skills: Strong Communication, Analytical Thinking, Detail-Oriented, Cross- Functional Collaboration, Business-IT Liaison
Key Responsibilities:
- Transformed business requirements into user stories and process flow diagrams, driving efficiency and automation.
- Led ETL integrations, ensuring the seamless flow of accurate and timely data for analytics and reporting.
- Performed root cause analysis to identify data anomalies and implemented solutions to improve reporting accuracy.
- Collaborated with data engineers to define data contracts, enhance data governance and collaboration between teams.
- Developed and maintained technical documentation (data lineage, user guides) to support smooth implementation and adoption.
- Utilized SSAS OLAP cubes and Excel pivot tables to analyze and report data, driving actionable insights and supporting data-driven decision-making across business units.
- Managed project milestones, risks, and deliverables, ensuring alignment with business objectives and timelines.
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