Responsibilities:
- Managing, motivating, and mentoring technical staff, including hiring, training, and performance evaluations.
- Contributing to the development and implementation of the company's technology strategy.
- Managing and optimising the use of technical resources, including personnel, equipment, and software.
- Overseeing the implementation, maintenance, and troubleshooting of technical systems and infrastructure.
- Effectively communicating technical information to both technical and non-technical audiences, and collaborating with other departments and stakeholders.
- Ensuring the quality and reliability of technical systems and processes.
- Identifying and mitigating potential technical risks.
- Provide guidance to team members to provide accurate data for reporting and analytic purposes
- Continuous to analyse and improve SOP on a regular basis, e.g. monthly review
Qualifications:
- Strong technical knowledge in relevant areas (e.g., device lifecycle management).
- Ability to lead, motivate, and manage teams effectively.
- Understanding of ITIL methodologies and best practices.
- Excellent written and verbal communication skills.
- Ability to identify and resolve technical or personnel or customer satisfaction issues.
- Ability to align technical initiatives with business goals.
- Ability to make sound decisions related to technical or personnel or customer satisfaction matters.
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