Responsibilities
- Provide 1st and 2nd line technical support for the company's software and services via phone and email.
- Collaborate with global teams for efficient technical support services.Technical Support Specialist
- Contribute to internal projects and special deliveries.
- Prioritize Customer Success as the core objective.
Eligibility Criteria
- Diplomas/Bachelor’s degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
- Atleast 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.
- Demonstrated ability to troubleshoot complex technical issues independently.
- Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols
- Familiarity with maritime satellite communication and the shipping industry is a plus.
- Experience working cross-functionally with internal teams (e.g., development or product).
- Enthusiasm for technology and a strong passion for customer satisfaction.
- Exceptional analytical and problem-solving abilities.
- Effective decision-making skills, both individually and within a team.
- Excellent communication skills in both English (oral and written).
- Proactive, self-motivated, and eager to learn.
- Ability to go the extra mile in a dynamic work environment.
For more information, reach out to Ram Gopalakrishnan at [email protected] to learn more.
Salling Search Pte Ltd (EA License No: 15S7671)
Sai Ramana Gopalakrishnan (Reg No: R2197901)
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