Trading Venue Operator (Front Office Trading Tech Support)

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview:

This role within the Market Administration function is responsible for driving the operational excellence, strategic development, and reliability of TP ICAP’s front-office trading platforms. It requires a blend of deep technical expertise, cross-functional collaboration, and a proactive approach to platform support and client engagement.

Operating at the intersection of technology and trading, the role plays a key part in ensuring seamless trade execution, managing complex incidents, and leading platform enhancements. It also involves mentoring team members, influencing global initiatives, and representing the function in high-level stakeholder discussions.

Guided by TP ICAP’s Triple-A Values—Accountability, Authenticity, and Adaptability—this position fosters a culture of ownership, transparency, and continuous improvement across the team and broader organization.

Key Responsibilities

Strategic Platform Oversight

• Lead the operational management of TP ICAP trading platforms, ensuring high availability, performance, and data integrity.
• Oversee client and trader onboarding, ensuring accurate setup of real-time data such as credit limits and entitlements.
• Act as the primary escalation point for high-impact trade and platform issues, ensuring timely resolution and communication.

Incident & Problem Management

• Drive incident response, root cause analysis, and trend identification for platform-related issues.
• Ensure all incidents are logged in ServiceNow with complete documentation for compliance and audit purposes.
• Promote a proactive monitoring culture to detect and resolve issues before they impact users.

Leadership & Team Development

• Mentor and coach Senior and Junior Market Administrators, fostering a high-performance, collaborative team environment.
• Lead cross-training initiatives and knowledge-sharing sessions to build team capability and resilience.
• Maintain and enhance technical documentation, procedures, and training materials for global use.

Stakeholder & Client Engagement

• Build strong relationships with internal stakeholders (trading desks, compliance, IT, product) and external clients (banks, brokers).
• Represent the Market Administration function in regional and global forums, contributing to platform strategy and roadmap planning.
• Act as a trusted advisor on platform capabilities, enhancements, and best practices.

Platform Enhancement & Change Management

• Collaborate with Product Management and Technology teams to identify and implement workflow and system improvements.
• Lead user acceptance testing (UAT) for new software releases, ensuring minimal disruption to trading operations.
• Coordinate out-of-hours support for major releases, upgrades, and holiday coverage as required.

Risk & Compliance

• Ensure full adherence to internal policies, operational risk controls, and regulatory requirements.
• Escalate risk events promptly and contribute to risk assessments, scenario analysis, and control reviews.
• Promote a culture of compliance, transparency, and ethical conduct.

Triple-A Values in Action

• Accountability: Owns outcomes, delivers on commitments, and ensures operational excellence across all responsibilities.
• Authenticity: Acts with integrity, communicates transparently, and builds trust with clients and colleagues.
• Adaptability: Embraces change, responds effectively to evolving business needs, and drives continuous improvement.

Person Specification

Experience & Knowledge

• Extensive experience in financial services, preferably in trading platform operations or front-office support.
• Proven ability to manage complex systems, lead teams, and resolve high-impact incidents.

Technical Skills

• Strong understanding of trading systems, FIX protocol, XML, and system log analysis.
• Proficient in system administration, data processing, and MS Office tools.
• Familiarity with commodities markets and trade lifecycle processes.

Leadership & Communication

• Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to lead under pressure, manage competing priorities, and drive results in a fast-paced environment.
• Strong analytical mindset with attention to detail and a proactive approach to problem-solving.

Core Competencies

• Client-Centric: Builds trust and delivers value to internal and external clients.
• Innovative: Continuously seeks improvements and embraces change.
• Resilient: Maintains composure and focus in high-pressure situations.
• Collaborative: Works effectively across teams, regions, and functions.
• Ethical: Acts with integrity, professionalism, and respect for company values.
• Effective: Highly organized, detail-oriented, and results-driven.

Job Band and Level: Manager, 6

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

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