Key Responsibilities:
- Develop and execute training plans for front-of-house and back-of-house teams
- Oversee onboarding, service standards, and product knowledge training
- Collaborate with internal departments and external vendors to facilitate training
- Assess training effectiveness and continuously improve learning outcomes
- Maintain accurate training records and compliance documentation
- Support career development, cross-training, and succession planning initiatives
Requirements:
- Degree/Diploma in Human Resources, Business, Hospitality, or related field
- Minimum 3 years of relevant training experience, preferably in F&B or hospitality
- Strong communication and presentation skills
- Bilingual in English and Mandarin (to liaise with Mandarin-speaking staff/trainers)
- Proactive, organized, and confident in leading group training sessions
- Familiarity with adult learning principles and e-learning platforms is a plus
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