Roles & Responsibilities
Koh Bus Transport Service is launching a night-time minibus service catering primarily to hotel, restaurant, and hospitality industry workers. We are seeking an experienced professional with a strong understanding of night-shift transport needs and existing contacts within the hospitality sector to help us design, build, and grow this service from the ground up.
The role goes beyond day-to-day coordination — the successful candidate will play a key role in business development, client acquisition, and operational planning to ensure this service is reliable, safe, and well-integrated with our clients’ working schedules.
Key Responsibilities:
- Use industry experience and contacts to secure clients (e.g. hotels, restaurants, resorts, event venues) for night-time minibus services.
- Plan and develop efficient night-time routes tailored to the needs of hospitality and F&B workers.
- Receive trip orders and plan onboarding procedures for passengers.
- Coordinate with customers and stakeholders (HR managers, operations teams) on scheduling, onboarding, and service requirements.
- Assign suitable drivers for night shifts, ensuring safety, punctuality, and compliance with regulations.
- Oversee driver training and uphold service quality.
- Handle client feedback, queries, and issues constructively.
- Monitor demand patterns, competitor services, and market trends to adjust and improve offerings.
- Perform other duties to achieve the goals of the night-time service project.
Requirements & Attributes:
- Proven experience in transport operations , ideally with exposure to night-shift or worker shuttle services.
- Strong network of contacts in the hospitality, F&B, or events industries.
- Excellent communication skills; able to liaise confidently with corporate clients and frontline workers alike.
- Meticulous and able to manage multiple schedules without errors.
- Team player with leadership capabilities.
- Proficient in IT tools to manage bookings, scheduling, and driver coordination.
- Good knowledge of Singapore’s road network and high-demand night-time zones.
- Capable of preparing proposals, presentations, and route plans for client pitches.
- Adaptable, dependable, and able to thrive under time-sensitive conditions.
- Positive attitude, initiative-driven, and committed to service excellence.
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