WPM Leader - Regional Accounts & Variable FM Delivery Leader

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This unique role is responsible for the operational delivery of critical components of our APAC Workplace Management business.

As the WPM Regional Account Leader, the role oversees the WPM operations for our Regional Accounts and Variable FM delivery offering, reporting to the APAC WPM Leader and:

• Ensure the implementation of WPM Standards with any required configuration for each market.
• Drive the optimisation and excellence in service delivery by working with the Regional Account Leaders and Managing Directors / Group Account Executives who manage our Regional Accounts.
• Target and drive improvement in profitability by working with Account Teams.
• Develop the strategy and implementation for self-performance of services (in-sourcing in accordance with our standard country delivery model).
• Partner with Account Leaders to resolve any significant operational issues.
• Identify talent and support overall succession planning for WPM resources assigned to accounts.
• Act as the ‘Team Captain’ for other WPM SBL resources within our Regional Accounts (e.g., HSSEQ, Engineering) and other functional teams that deliver WPM services (such as Sourcing).
• Work with sourcing to define any specific third-party suppliers required to deliver part of the overall WPM delivery, including leveraging preferred suppliers.
• Be the subject matter expert (SME) for WPM services in Regional Accounts, supporting sales, renewals, and growth opportunities.
• Implement JCAP (our business assurance program) and other processes to ensure regulatory compliance across our Regional Accounts.
• Define evolving technology or delivery needs based on feedback from account teams, sales pursuits, and the market. Work with the leadership team to prioritise and come up with solutions.
• APAC Variable FM Delivery Leader comprising the following:
  • Overall accountability for the Variable FM model in APAC, including:
    • Delivery execution
    • Solutioning for new business/renewals (lead for Regional & Global opportunities)
    • Operating model
    • Liaising with JBS
  • Working with GEO WPM Leaders and Functional SMEs to ensure the model is being leveraged and the following is tracked and addressed:
    • Operational and Commercial performance
    • Financial management
    • Risks
    • Policy/ procedure improvement opportunities
    • Operational challenges
    • Escalations
    • Model iterations

The time devoted to pursuing these goals is anticipated to be allocated in the following manner:

• Strategy, Operating Excellence, Innovation, Quality and Performance – 40%
• Issue Resolution/Troubleshooting – 20%
• Talent Recruitment and Development – 10%
• Solutions Development Support – up to 30%

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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