Job Responsibilities:
- Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
- Supervises and trains staff in the service of food and beverages according to standards.
- Communicates frequently with supervisors as to the progress of the day's work.
- Communicate frequently with guest contacts in order to ensure that their needs are being met.
- Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
- Supervises and trains staff in maintaining inventory of necessary supplies.
- Supervises and trains staff in high standards of quality and service.
- Ensures the highest quality of food, beverage, and service related to all banquet areas.
- Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department.
- Ensures the coordination of banquet service needs with food production.
- Maintains effective communications within and between departments to ensure proper servicing of guest’s expectations.
- Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes.
- Responds to individual guest needs as they occur.
- Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
- Ensures good safety practices of employees, assists in the maintenance of the emergency action plan and security procedures.
- Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
- Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
- Performs other duties as assigned.