Company Description
MISSION AND RESPONSABILITIES:
You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Assistant Boutique Manager / Boutique Manager represents the brand values towards the customers and peers at all times.
Job Description
BUSINESS VISION
Ensure all activities are aligned with the vision and strategy set by the Local Market Retail Team.
Encourage innovation and creativity within the team, contributing to the overarching business objectives.
CUSTOMER EXPERIENCE
Act as a role model to the team, embodying the brand's values in all interactions with customers.
Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
CLIENTELING
Client Relationship Support:
Assist in implementing client relationship management strategies to build and maintain strong client connections.
Provide exemplary client service, showcasing an understanding of client preferences and needs.
Support the team in executing effective clienteling practices, ensuring personalized and attentive service to all clients.
Event and Experience Assistance:
Aid in planning and organizing in-store events or exclusive experiences for clients.
Assist in coordinating with different teams for event execution, ensuring a seamless and memorable client experience.
Gather client feedback post-events and share insights with the Marketing Teamfor continuous improvement of client experiences.
Feedback and Team Collaboration:
Collect and relay client feedback, helping to refine service standards and client engagement strategies.
Encourage the team to share insights from client interactions and use these learnings to enhance the overall client experience.
TALENT MANAGEMENT
Provide coaching and mentoring to team members, fostering their professional growth.
Develop and nurture talent within the team, preparing them for future roles.
FINANCIAL TARGETS
Motivate Beauty Consultants to meet individual and team financial targets.
Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size
MERCHANDISING
Inventory Management:
Monitor inventory levels closely to ensure the store never runs out of stock, particularly for high-demand items.
Analyze sales data to understand the run rate of different products and adjust inventory orders accordingly to maintain optimal stock levels.
Work closely with the supply chain and procurement teams to forecast and plan for inventory needs.
Product Launches and Promotions:
Lead the planning and execution of product launches and promotional events.
Ensure the team is fully briefed and trained on new products, their features, and benefits to provide knowledgeable customer service.
Collaborate with marketing and visual merchandising teams to create engaging and effective displays and promotional materials.
Visual Merchandising:
Maintain store presentation and visual merchandising in line with brand standards to enhance customer experience and drive sales.
STORE OPERATIONS
Safety and Security:
Ensure strict adherence to all safety protocols to maintain a secure environment for both staff and customers.
Regularly review and update safety procedures in line with company policy and local regulations.
Conduct briefing and training to keep the team prepared for emergency situations.
Workflow Management:
Implement and monitor efficient workflows within the store to optimize operations and customer service.
Ensure all team members are trained on and adhere to established operational procedures.
Regularly assess and refine workflows to improve efficiency and effectiveness.
Compliance and Standards:
Oversee all operations to ensure full compliance with company policies, legal standards, and local regulations.
Conduct regular audits and checks to ensure all practices within the store meet compliance requirements.
ADMINISTRATION
Sales Reporting and Analysis Support:
Assist in compiling and analyzing weekly and monthly sell-out reports, providing key data and preliminary insights to the Area Manager.
Help gather and organize sales performance data, customer trends, and product popularity for reporting purposes.
Commission Tracking:
Support the communication of commission structures and calculations to the sales team, ensuring transparency and understanding.
Qualifications
WHAT WE REQUIRE FROM YOU:
Exemplify Professional Excellence: Demonstrate the highest standards of professionalism, a deep personal commitment, and a strong passion for the Guerlain brand.
Thrive in a Dynamic Environment: Be adaptable and efficient in a collaborative and fast-paced work setting.
Enhance Client Engagement: Actively work towards creating meaningful experiences for clients and expanding client networks.
Stay Informed and Innovative: Keep abreast of the latest trends and innovations in the beauty industry, reflecting this knowledge in your work.
Embrace Learning and Innovation: Be open to experimenting with new approaches in your tasks and seize opportunities to acquire new knowledge and skills.