JOB SUMMARY
Reporting to the Director of Housekeeping, the Assistant Executive Housekeeper will collaborate closely with all operating departments and is responsible for managing and supervising the Housekeeping team in delivering a seamless and delightful stay experience for our guests.
What you will be DOING:
- Conduct inspection on rooms and public areas to ensure that the standard of cleanliness and maintenance is up to the required standards.
- Plan manpower requirements according to hotel occupancy including daily allotment and overtime requirements.
- Direct work assignments of all staff under direct supervision and coordinate with other operating departments on matters related to Housekeeping operations.
- Liaise with Front Office on room occupancy forecast so as to plan for sufficient manpower.
- Plan spring cleaning to be carried out during off peak period when necessary.
- Manage and maintain housekeeping supplies, including linen and staff uniforms, cleaning supplies and any others housekeeping assets.
- Assist in sourcing and procuring the required housekeeping items. Ensuring there is sufficient supplies for operations usage.
- Coordinate with all housekeeping related contractors such as Laundry, Pest Control, Public Area cleaning, Landscaping, florist, Sanitation and hygiene, and others.
- Take charge and ownership of any arising operational issues, coordinate and manage communication between the teams and follow up to ensure smooth operation flow.
- Attend to any guest feedback in a swift manner and resolve the issue to guest satisfaction in accordance to Raffles standards.
- Ensure each work and satellite work station has sufficient supplies inventory levels, good maintenance and general upkeep of area, equipment and operating supplies.
- Manage, supervise and coach the Housekeeping team.
- Conduct performance review for the Housekeeping team.
- Conduct on-the-job training for the team.
- Plan duty roster effectively and productively.
- Conduct daily shift briefing.
- Control and manage operational expenses efficiently and within the hotel direction.
- Observe all brand/operating standards and/or LQA.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Drive and create action plans of housekeeping team’s performance in guest satisfaction index, audits and KPIs.
- Develop and implement the departmental strategies and action plans in accordance with the strategic plans.
- Ensure the housekeeping team deliver the expected guest services in accordance to Raffles standards.
- Ensures guests receive the experience as detailed in SOPs, quality standards and aim to achieve the established scores and goals.
- Seek continuous improvements in service processes and delivery excellence.
- Support and assist the Director of Housekeeping on any duties related the functions of housekeeping department.
- Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
- Degree/Diploma in Hospitality/Tourism or equivalent
- Minimum 5 years of relevant hospitality working experience in a managerial appointment
- Good human relations and influencing skills
- Good communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Strong time management skills
- Creative and resourceful
- Understand the needs of international luxury travellers
- Possess good local hospitality market knowledge
- Flexible with working days and hours including weekends and public holidays