JOB DESCRIPTION
Responsibilities:
Reception duties
- Manage check-in and check-out procedures efficiently and professionally to ensure a smooth and welcoming guest experience.
- Handle all payment transactions accurately, including cash, credit card, and other forms of payment.
- Perform nightly audit procedures to reconcile daily transactions.
Customer Service
- Act as the first point of contact, providing friendly service and concierge support, including local tips and directions.
- Address and resolve guest enquiries, feedback, or concerns promptly and professionally, ensuring a positive experience.
- Assist with transportation arrangements, including booking taxis or private hire vehicles, airport transfers, and shuttle services.
JOB REQUIREMENTS
Requirements
- At least 1 to 2 years’ relevant experience in hospitality industry
- Team Player
- Able to work rotating shifts: AM shift - 7am - 430pm :PM shift - 12.30pm - 10pm (5 day work week)
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.