• Oversees outlet daily operations, ensuring a smooth workflow

• Ensure a high standard of service and customer satisfaction
• Handling feedback and complaints and build strong client relationships

• Maintain outlet hygiene / safety standards and treatment quality

• Driving sales performance through promotions and upselling

• Monitor sales data and collaborating on marketing initiatives

• Managing inventory and ensuring timely procurement

• Staff management, leading, training and motivating outlet beautician and therapists