- Oversees outlet daily operations, ensuring a smooth workflow
- Ensure a high standard of service and customer satisfaction
- Handling feedback and complaints and build strong client relationships
- Maintain outlet hygiene / safety standards and treatment quality
- Driving sales performance through promotions and upselling
- Monitor sales data and collaborating on marketing initiatives
- Managing inventory and ensuring timely procurement
- Staff management, leading, training and motivating outlet beautician and therapists
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