Responsibilities:
- Handle customer service hotline and provide first level of support
- Provide quality customer service transactions.
- Listen, probe and question in order to clarify and understand customer needs
- Gather client and partner feedback to enhance customer experience
- Any other ad-hoc tasks assigned
Requirements:
- O Level and above
- Experience in working in healthcare industry would be preferred
- Proficient in relevant computer applications (Microsoft Applications)
- Able to multitask
- Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 1pm on Saturdays)
- Able to commit 44-hours of work a week
- Open to be moved to shift work (details will be discussed during the interview)
Additional Information:
- Monthly basic salary ranges from $2,000 to $2,300
- Incentives provided for good performance
- Training is provided
- 12 weeks probation
- Workplace location is close proximity to Macpherson and Ubi MRT station