Customer Success Executive (Education)

SEARCH AVENUE PRIVATE LIMITED
$2,500 - $3,200 a month
Singapore
Full time
2 days ago

As a Customer Success Executive , you will be the friendly, knowledgeable face of our centre — ensuring every parent, student, and visitor receives exceptional service and support. You’ll play a key role in promoting our programmes, driving enrolments, and creating a welcoming environment that inspires learning.


Key Responsibilities


Promote Programmes & Achieve Targets

  • Confidently share details of the centre’s programmes with current and prospective customers to meet sales goals.
  • Understand customer needs and recommend the most suitable programmes to enhance satisfaction and learning outcomes.

Lead Conversion & Enrolment

  • Follow up on leads, arrange trial lessons, and assist with programme sign-ups.
  • Respond promptly and professionally to phone, email, and walk-in inquiries.

Marketing & Outreach

  • Participate in promotional events, campaigns, and outreach activities to increase brand visibility and boost enrolments.

Customer Care

  • Provide outstanding service by addressing inquiries, resolving issues efficiently, and escalating complex matters when needed.
  • Maintain a cheerful, professional demeanour, creating a warm and supportive atmosphere for all visitors.

Feedback & Continuous Improvement

  • Actively listen to customer feedback and share insights with the team to enhance programmes and service delivery.
  • Stay up-to-date on programme offerings and marketing updates to provide accurate information.

Administration & Coordination

  • Use company systems to manage and track customer interactions, ensuring accuracy and timely follow-ups.
  • Maintain organised records of enrolments, schedules, invoices, and other administrative data.
  • Assist with scheduling classes, processing registrations, and ensuring data accuracy.

Team Support

  • Work closely with colleagues to improve processes and efficiency.
  • Provide assistance to teachers and students as needed.
  • Carry out other duties assigned by the Centre Manager.


Requirements:

  • Minimum GCE 'O' Levels
  • Minimum one year of customer service experience preferably in education or enrichment industry.
  • Strong team player


Working Location: West/ East


To apply, kindly click APPLY NOW to submit your latest CV.


We regret that only shortlisted candidates will be notified.

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