Data Scientist (Governance and Experience) - TikTok Shop

TikTok
Singapore
Full time
3 weeks ago
The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities:
1. Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.;
2. Collaborating with stakeholders closely to find RCA and action plans;
3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner;
4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion;
5. Designing a/b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.
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