Desktop Support Engineer (Azure, Intune & Server Support)

GOSHEN INTERNATIONAL PTE. LTD.
$3,300 - $3,500 a month
Singapore
Full time
5 days ago

Job Summary:
We are looking for a skilled Desktop Support Engineer with strong hands-on experience in Microsoft Azure , Intune , and Windows Server support to join our IT team. The ideal candidate will provide technical support to end users, manage endpoint devices, and administer both cloud-based and on-premises infrastructure in a hybrid environment.


Key Responsibilities:

Desktop & Cloud Support :

  • Provide Level 1 and 2 technical support for desktops, laptops, printers, and mobile devices.
  • Deploy, configure, and manage endpoints using Microsoft Intune .
  • Administer and support Azure Active Directory , Microsoft 365 , and related services.
  • Troubleshoot issues related to user access, M365 apps , and endpoint performance.
  • Assist with onboarding/offboarding including device setup and account provisioning.
  • Patch management, device compliance, and monitoring via Intune.
  • Maintain IT documentation and knowledge base.

Server Support :

  • Provide basic to intermediate support for Windows Server environments.
  • Monitor and manage Active Directory (on-prem) users, groups, and GPOs.
  • Perform regular maintenance such as patching , restarts , disk cleanup , and service checks .
  • Troubleshoot server-related issues including DNS , DHCP , file shares , and network drives .
  • Assist with virtual machine management (e.g., Hyper-V or VMware).
  • Perform backups and basic disaster recovery tasks as required.
  • Support integration between on-prem and cloud infrastructure (hybrid environment).
  • Collaborate with system administrators on escalations and infrastructure upgrades.

Requirements:

  • Proven experience in desktop support, IT helpdesk , and Windows server administration .
  • Strong hands-on experience with Microsoft Intune , Azure Active Directory , and Microsoft 365 .
  • Solid understanding of Windows OS , Microsoft Endpoint Manager , Active Directory , and basic networking.
  • Familiarity with device compliance , conditional access , Autopilot , and Group Policy .
  • Excellent communication and analytical problem-solving skills.
  • Ability to work independently and prioritize multiple tasks.
  • Minimum 2 years’ experience in server support and 1 year in desktop support .
  • ITE or Polytechnic graduate in ICT related field.

Nice to Have:

  • Microsoft certifications (e.g., MS-900 , AZ-104 , MD-102 ).
  • Experience with PowerShell scripting and automation.
  • Knowledge of cloud-only or hybrid infrastructure environments.

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