Job Overview
We are looking for a detail-oriented E-commerce Operations Executive to manage and optimize our online store performance. The ideal candidate will be responsible for overseeing daily operations, improving sales strategies, and ensuring a seamless customer experience across various e-commerce platforms.
Key Responsibilities
- Platform Management : Maintain and optimize product listings, pricing, and promotions across e-commerce platforms (e.g., Amazon, Shopify, Lazada, Tmall, etc.).
- Sales & Performance Analysis : Track sales metrics, conversion rates, and key performance indicators (KPIs) to identify opportunities for improvement.
- Campaign Execution : Coordinate and implement online marketing campaigns, discounts, and promotional activities to drive sales.
- Customer Experience : Monitor customer feedback, reviews, and inquiries, ensuring prompt responses and resolution of issues.
- Content Optimization : Enhance product descriptions, images, and keywords to improve search visibility and ranking.
- Collaboration : Work closely with marketing, product, and design teams to align e-commerce strategies with business goals.
Qualifications & Skills
- Experience in e-commerce operations, online sales, or digital marketing.
- Experience in design tools, like Photoshop or Canva
- Ability to multitask, manage deadlines, and work in a fast-paced environment.
- Excellent communication skills and a customer-centric mindset.
- Proficiency in English and Chinese is a plus (depending on market focus).