【Responsibilities】
- Troubleshoot and resolve technical issues on semiconductor equipment and systems, including computer systems, complex software, or networked and/or wireless systems
- Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment
- Serves as company liaison with customers on administrative and technical matters for assigned projects
- Coordinate logistics arrangements with customers on equipment-related matters
- Responds to customers’ complaints, provides time to find solutions to resolve customers’ issues
- Monitors the performance of the product, provides regular update reports and feedback on customer service requests
- Reports common complaints of customers to management to address the situation for future reference
【Requirements & Preferences】
(Preferred)
(Preferred)
- Degree/Diploma in Electrical/ Electronic Engineering or its equivalent.
- Minimum 1 year of relevant experience with semiconductor equipment knowledge.