Fraud Management Specialist SG

Responsibilities:

Fraud Detection and Analysis

• Monitoring accounts and transactions for suspicious activity using various tools and systems.
• Analysing fraud alerts and reports to identify potential fraud patterns and trends.
Investigating fraud cases, gathering evidence and documenting findings by collaborating with outsourced service provider if necessary.

Investigation and Resolution

• Conducting in-depth investigations of suspected fraudulent activities and escalate cases accordingly.
• Interviewing customers, employees, and other relevant parties.
Collaborating with law enforcement agencies and other internal teams (e.g., legal, compliance, ITD). Participate in Fidrec adjudication, when necessary.

Fraud Prevention

• Developing and implementing fraud prevention strategies and controls.
• Educating customers, staff, and the public on fraud risks and prevention techniques.
Recommending improvements to existing rules in fraud detection system and procedures/processes for operational efficiency and effectiveness.

Reporting and Compliance

• Preparing management reports and regulatory reports.
• Be conversant with relevant laws, regulations, and Bank policies.
Staying updated on the latest fraud trends and regulatory changes.

Customer Support

• Providing support and guidance to customers who have been victims of fraud.
Assisting with account recovery and providing advice on fraud prevention.

Collaboration and Communication

• Collaborating with internal stakeholders within the Bank and externally with Regulators/SPF/Anti-Scam Centre/peer banks and fraud risk industry counterparts to share information and coordinate efforts.
Communicating effectively with customers, both verbally and in writing.

Requirements:

Qualifications

Degree

Professional Qualification and/or Regulatory, Licensing Requirements

Technical and Regulatory Knowledge, relating to Fraud and Scams

Relevant Work Experience

• At least 5-10 years of relevant investigative experience in fraud risk and scam related areas is preferred
Strong relationships with Law Enforcement Agencies will be a plus point

Technical/Functional Skills

• Familiar with relevant Regulatory Acts/Notices/Advisories
• Strong analytical skill and eye for detail
• Good communication and interpersonal skills
• Independent, versatile and able to perform under pressure
• Knowledge of Consumer Banking business practices, processes and procedures
• Proficient in MS Word, Excel, PowerPoint & Fraud systems
• Analytical skills in data interpretation
• Investigation skill & reports preparation
• Visa/MasterCard Rules and Regulations including chargeback process
• Complaint Management matters on fraud and authorizations areas
• Proven track record of managing complex investigations with excellent analytical, problem-solving & risk mitigation
Strong understanding of changing fraud and scams typologies in the financial industry for Consumer Banking

Personal Skills (Soft Competencies)

• Good communication skills, written and spoken with the ability to communicate at all levels
• Planning and organizing