About GOLFTEC
GOLFTEC is the world leader in golf instruction, with a proven system that has helped millions of golfers worldwide improve their game. At our Singapore center, we’re looking for an energetic and service-oriented Front Desk / Administrative & Reception Staff member to join our team. This is a critical role where you’ll combine customer service, sales, and operations support to ensure every student has a world-class experience.
Key Responsibilities
· Act as the first point of contact, welcoming students and creating a positive customer experience.
· Manage lesson bookings, practice schedules, rescheduling, and cancellations using our booking system.
· Promote and upsell lesson packages, practice options, and other services to maximize student engagement.
· Process payments, issue invoices, and manage student accounts.
· Ensure the center is ready for operation each day by completing opening and closing checklists, including training bay and equipment readiness.
· Handle administrative functions such as vendor payments, insurance cover, MOM (Ministry of Manpower) interactions, and bank transactions.
· Perform simple bookkeeping and provide accounting, HR, and operational support to the manager.
· Maintain a clean, professional, and welcoming environment, including training bays and office areas.
· Respond to, resolve, or escalate customer issues such as claims, scheduling conflicts, or last-minute cancellations.
· Assist with other tasks and projects as assigned by the manager.
Qualifications & Skills
· Proven customer service experience with strong interpersonal and communication skills.
· Sales experience (retail, service, or hospitality) with the ability to confidently promote packages and services.
· Positive attitude, professional appearance, and ability to multitask in a busy environment.
· Basic knowledge of accounting/bookkeeping is preferred.
· Proficient in computer systems (Microsoft Office, booking/payment platforms).
· Strong English language skills; Mandarin/Chinese is an advantage but not required.
· Availability to work 5 days a week, including weekends.
· An interest in golf or sports is a strong plus, as it helps connect with our students and understand their journey.
What We Offer
· Competitive salary of SGD 2,500 – 3,250/month, plus incentive opportunities based on sales and performance.
· Opportunity to work with a globally recognized golf brand.
· Training and development in both customer service and operational processes.
· A fun, supportive, and team-oriented workplace environment.
· Career growth opportunities within a fast-growing international business.
If you’re passionate about customer service, sales, and golf, we’d love to hear from you!
Please send your CV and a short introduction to bmahon@golftec.com.
Job Types: Full-time, Permanent
Pay: $2,500.00 - $3,250.00 per month
Benefits:
- Health insurance
Work Location: In person