Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to know the Business:
GrabRentals (GR) is a core pillar of Grab’s Mobility business, with the primary objective of securing vehicular and productive hirer-partners supply for Grab’s ride-hailing marketplace. GR manages 2 businesses- a PHV rental fleet, and the new GrabCab taxi fleet. GrabCab is Singapore’s newest taxi fleet with a 100% low-emission mix of electric vehicles and hybrid vehicles.
We strive to be a trustworthy partner that creates income opportunities for our hirer-partners by sustainably providing them access to quality assets and innovative tech-driven or data-driven solutions.
Get to know the Team:
The GrabRentals and GrabCab team houses its own strategy, partner management, productivity, pricing, sales, marketing, operations teams as well as other functions. We also work closely with other teams in Grab, spanning across regional operations, Mobility and IoT tech teams, and business analytics.
In the Acquisition & Retention team, we focus on managing the lifecycle of our hirer-partners. We curate their experience, recruiting them and ensuring they are supported with a best-in-class rental experience.
Get to know the Role:
As the Acquisition and Retention Manager, you will own the customer lifecycle strategy across GrabRentals and GrabCab’s hirer-partners.
Ensure consistent and high-quality experiences across online and offline touchpoint
- Conduct reviews and optimize policies and processes to boost customer retention.
- Manage the customer engagement team to ensure smooth daily operations, resolve issues, and handle escalations.
- Establish and grow new sales channels to support business growth and expansion. Develop and implement Go-To-Market plans and sales playbooks for new channels and products
- Oversee the entire sales process, converting inbound leads and managing outbound channels to exceed sales target. Conduct data-driven analysis to optimise sales channels, pipelines, and business performance.
- Collaborate with sales, marketing, business, and operations teams to drive revenue growth.
- Lead and oversee a team of over 15 members, consisting of both full-time and part-time staff across sales and customer engagement functions. Attract, inspire, and retain top performers.
Qualifications
What Essential Skills You Will Need
At least 5 years of proven track record in sales strategy, business analytics or operations, preferably in tech or startup environments.
Excellent verbal and written communication skills (English) to translate analysis into actionable insights and executive presentations. Proficiency in a local second language is an advantage.
Resilience and flexibility to thrive in a fast-paced, ambiguous environment. Self-motivated to drive innovation.
Strong influencing skills and collaborative style to lead teams and work with other related departments to drive results with minimal supervision.
Willing to be hands-on as needed and proactively assumes responsibilities for one’s actions.
Strong people skills with a customer-oriented service attitude. Able to initiate and maintain strong relationships with our hirer-partners.
Proficiency in Microsoft Office (Excel, PowerPoint) and Google applications. Knowledge of Excel formulas and functions is preferred. High competency in data analytics tools is an added advantage.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.