Operations Data Analyst, Trust & Safety

TikTok
Singapore
Full time
1 day ago
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team
The Analysis Performance Team is responsible for operational data reporting and analysis, data infrastructure construction of Ops efficiency and quality metrics, target setting, SOP management and generating performance plans and scorecards for Global moderation teams and governing it across T&S Operations

Responsibilities
- Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include, for instance, data related to efficiency & quality performance of global moderation teams.
- Provide data support for business reports, run analysis and address business issues; identify improvement areas and independently provide solutions/insights to global management teams.
- Build and maintain data infrastructure (dataset and dashboard construction & maintenance) conduct data cleaning, troubleshooting and other data consulting work, manage data access, establish a single source of truth for global operation management.
- Push platform tools' iteration, usage and the configurations' completeness and accuracy, to further achieve data visualization and data accuracy in cooperation with multi-functional departments.
- Actively invocate resources, and the related projects may involve intensive collaboration across teams and cultures.
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