Job Responsibilities:
1. Transaction Processing:
- Process and verify remittance transactions (domestic and international) in a timely and accurate manner
- Ensure all transactions are compliant with banking regulations and company policies
- Handle remittance requests, including fund transfers, payments, and foreign currency exchanges.
- Ensure timely processing of customer requests including funds transfer, currency exchange, inward/outward remittance, and account management
- Process operational matters such as SWIFT Telegraphic transfer, system testing, and other ad-hoc duties as needed
- Assist Relationship Managers (RM) to handle customer requirements
2. Customer Support:
- Assist clients with inquiries related to remittance services, providing solutions to resolve issues efficiently
- Offer support for any transaction disputes or errors and ensure prompt resolution
3. Compliance & Risk Management:
- Ensure all remittance operations comply with local, regional, and international regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
- Monitor suspicious transactions and report any compliance issues to the relevant departments
4. System & Data Management:
- Maintain accurate records of remittance transactions in banking systems
- Work with IT teams to resolve system issues and ensure smooth remittance processing
- Generate and analyze reports for management and regulatory purposes
5. Collaboration:
- Work closely with other departments such as finance, compliance, and customer service to ensure seamless transaction processing
- Liaise with correspondent banks, clearing agents, and other external entities as required
6. Training & Development:
- Stay updated with the latest trends and regulations in remittance services Participate in training programs to enhance knowledge and operational efficiency
Job Requirements
- Possess at least a Diploma/ Higher Diploma in any field
- At least 3 years of experience in banking operations , particularly in remittance or payments processing
- Good command of written and spoken English and Mandarin, as this role requires email correspondence, and periodic reports in both English and Chinese for Singapore Branch and HQ in Taiwan
- Knowledge of SWIFT message Awareness of risk controls, local and overseas market practices, and regulatory requirements
- We regret to inform that only shortlisted candidates would be notified
EA License Number
Vivian Chen
R23116467
EA 24C2366