Operations Remittance Specialist (Contract)

Job Responsibilities:

1. Transaction Processing:

• Process and verify remittance transactions (domestic and international) in a timely and accurate manner
• Ensure all transactions are compliant with banking regulations and company policies
• Handle remittance requests, including fund transfers, payments, and foreign currency exchanges.
• Ensure timely processing of customer requests including funds transfer, currency exchange, inward/outward remittance, and account management
• Process operational matters such as SWIFT Telegraphic transfer, system testing, and other ad-hoc duties as needed
• Assist Relationship Managers (RM) to handle customer requirements

2. Customer Support:

• Assist clients with inquiries related to remittance services, providing solutions to resolve issues efficiently
• Offer support for any transaction disputes or errors and ensure prompt resolution

3. Compliance & Risk Management:

• Ensure all remittance operations comply with local, regional, and international regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Monitor suspicious transactions and report any compliance issues to the relevant departments

4. System & Data Management:

• Maintain accurate records of remittance transactions in banking systems
• Work with IT teams to resolve system issues and ensure smooth remittance processing
• Generate and analyze reports for management and regulatory purposes

5. Collaboration:

• Work closely with other departments such as finance, compliance, and customer service to ensure seamless transaction processing
• Liaise with correspondent banks, clearing agents, and other external entities as required

6. Training & Development:

• Stay updated with the latest trends and regulations in remittance services
Participate in training programs to enhance knowledge and operational efficiency

Job Requirements

• Possess at least a Diploma/ Higher Diploma in any field
• At least 3 years of experience in banking operations , particularly in remittance or payments processing
• Good command of written and spoken English and Mandarin, as this role requires email correspondence, and periodic reports in both English and Chinese for Singapore Branch and HQ in Taiwan
• Knowledge of SWIFT message
Awareness of risk controls, local and overseas market practices, and regulatory requirements

• We regret to inform that only shortlisted candidates would be notified
  

EA License Number

Vivian Chen

R23116467

EA 24C2366