About the Role
We are hiring a Player Support Specialist to provide friendly, timely, and effective support to our players in Southeast Asia. You’ll be the voice of our team to players and a bridge for feedback between users and developers.
Key Responsibilities
- Respond to player inquiries via online customer service system.
- Monitor feedback channels and escalate bugs or urgent issues to the product team.
- Maintain and improve FAQ/help center documentation.
- Support in localizing support messages for SEA markets.
- Gather user sentiment and collaborate with the operations team to enhance player experience and engagement.
- Perform functional testing for game features as needed and monitor the game’s operational status.
Requirements:
- At least 1 year of experience in a customer service, player support, or community-facing role.
- Excellent written and verbal communication skills in English and Mandarin to communicate effectively with the game operations team.
- Patient, empathetic, and solutions-oriented mindset
- Familiarity with support platforms like Zendesk is a plus.
- Passion for mobile games or familiarity with player communities is a plus.