Property Officer Roles and Responsibilities
- Provide an exceptional customer focus towards both prospective and existing owners and tenants
- Provide support to the Property Manager in a range of functions associated with leasing and maintaining properties in accordance with the owner’s instructions
- Prepare property condition reports (Ingoing, Outgoing & Periodic)
- Accurately complete all necessary documentation associated with leasing and managing properties, including the preparation and lodgement of Rental Bond Board documents, inspection reports, typing of leases, generation and distribution of monthly owner statements and maintenance of the key register for our properties
- In consultation with the Property Manager, be responsible for arranging maintenance and repairs to properties which are to be carried out expeditiously, economically and to an acceptable standard
- Act as a liaison between tenants, landlords, and owners regarding prospective tenants, agreements, repairs and tenancy termination
- Responsible for collection of rent from tenants and issuing of receipts in addition to investigating and arranging for the collection of rental arrears in accordance with our company procedures, which will involve notifying tenants, either by phone or in writing, of the deficiencies in their rental payments and advising them of various legal obligations in this regard
- Demonstrate a commitment to satisfying Continuing Professional Development (CPD) requirements and therefore maintain current registration or licence
- Additional responsible for designing and arranging for placement of suitable advertising material, including window displays
- Generate weekly / monthly property status reports to management
- At times required to prepare and deliver submissions to the Tenancy Tribunal on behalf of our customers
- Ensure that properties are maintained and presented, in accordance with the owner’s instructions
- In obtaining suitable tenants, ensure lawful requirements, as well as company procedures, are followed at all times
- Ensure that any administrative functions as directed by management are completed promptly and in an efficient manner
- Ensure motor vehicle is maintained both mechanically an aesthetically at all times including current insurance
- Ensure punctual attendance for all internal and external business commitments
- Maintain a well groomed and business like appearance
- Participate in key result and key performance indicator review processes to establish areas for improvement
- To maintain a high professional and ethical profile in accordance with industry and company standards