Key Responsibilities:
️ Reception Duties
- Greet and attend to walk-in clients in a friendly and professional manner
- Register new patients and maintain accurate patient records
- Process payments, issue receipts, and handle daily cash reconciliation Ensure the reception area and consultation rooms are clean and well-maintained
Sales Consultant Duties
- Understand and promote TCM treatments, packages, and wellness products
- Provide personalized treatment recommendations based on clients' needs
- Follow up with potential and existing clients to close sales
- Meet monthly sales and conversion targets
- Educate clients on benefits and outcomes of TCM services
- Maintain a good relationship with clients to encourage retention and referrals
Requirements:
- At least 1 year of experience in a receptionist or sales role (clinic/spa/healthcare background preferred)
- Customer service-oriented with good interpersonal and communication skills
- Confident, motivated, and sales-driven personality
- Able to multitask and work in a fast-paced environment
- Fluent in English and Mandarin (to liaise with Chinese-speaking clients)
- Basic knowledge of TCM is an advantage (training will be provided)
- Willing to work weekends and public holidays if required