We are seeking a motivated and detail-oriented Retail Operations Executive to join our dynamic team. In this role, you will gain hands-on experience in both retail operations, contributing to various tasks such as visiting retail outlets, managing product merchandising, coordinating promotional activities, and executing in-store events. Your responsibilities will include ensuring optimal product presentation, managing inventory, providing excellent customer service, and supporting sales performance analysis.
Job Description :
Retail Operation Management -
- Outlet visits: Visit assigned supermarkets and pharmacies to provide excellent service, fostering strong customer relationships to secure orders for all products.
- Merchandising: Ensure all company products, especially core SKUs, are well merchandised with adequate stock levels on shelves and in the warehouse.
- Merchandising tactics: Implement effective merchandising tactics, including product positioning, cross-selling, and upselling techniques.
- Coordination: Liaise and coordinate with internal and external staff for product ordering.
- Promotional setup: Promptly set up promotional displays, update POS materials, and ensure correct pricing displays during promotional periods.
- FIFO implementation: Implement First-In-First-Out (FIFO) practices to maintain product freshness and regularly check near-expired stocks to minimize trade returns.
- Quality Control: Monitor expired/expiring stock, product defects, and quality issues.
- Feedback: Provide regular feedback on product sales performance, store and display issues, and competitor activities to the Sales Representative.
- Return Collection: Manage the collection of expired products from stores.
- Event management: Oversee and manage monthly atrium sales events, including setup, stock management, and sales.
- Provided weekly updates to HQ on floor promotions that were scheduled to go live, as well as ongoing in-store promotions
- Liaised with the Finance department on administrative matters such as raising CSR, RA (Return Authorizations), and processing sales adjustments in cases of discrepancies.
- Provided monthly updates to HQ by tallying and reporting the current SOH (Stock on Hand).
PO Processing & retailers’ support -
- Process daily PO generated by retailers, issue invoices via SAP system and coordinate with sales team and supply chain for delivery
- Assist to manage retailers’ eStore on coordinating with retailers to ensure product images/description are aligned with brand guideline
- Assisted in monthly PO (Purchase Order) closing to ensure timely
E-commerce Operation Management -
- Reporting: Generate daily sales reports
- Assisting: Assist in managing e-commerce tasks during stock take.
- Team Collaboration: Collaborate with internal teams to handle daily customer requests, ensuring alignment with project timelines and deliverables.
- Backend Operations: Oversee store backend operations, including product listing, price changes, order execution, and employee access management.
- Additional Duties: Undertake any other duties or responsibilities as required.
Education and Experience
- At least a Diploma holder/ ITE Graduates
- Knowledge of merchandising will be an added advantage
- Able to handle heavy loads.
- Positive and growth mindset
- Able to write, speak & understand simple English.
- Ability to multi-tasking
Working days: 5 days a week (Mon to Fri / 9am – 6pm) and able to commit 1 weekend per month for atrium event