Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Sales Administrator / Customer Support representative. In this role, you will be responsible for providing crucial administrative support to our sales team while also delivering exceptional customer service to our clients. You will play a key role in ensuring smooth sales operations and fostering positive customer relationships.
Responsibilities:
- Process sales orders accurately and efficiently, ensuring all necessary information is complete.
- Maintain and update customer and sales records in our system
- Prepare sales-related documents such as quotes, purchase order, invoices and sales reporting
- Coordinate with various departments (e.g., logistics, finance) to ensure timely order fulfilment and delivery.
- Manage and organize sales materials and resources.
- Respond to customer inquiries promptly and professionally via phone, email
- Prepare and send timely and professional email reminders to customers regarding payment related issues
- Handle general administrative tasks, including filing, photocopying, and managing correspondence.
- Contribute to the development and improvement of sales processes.
Qualifications:
- Diploma in Business Administration, Engineering or related field
- Minimum 2 years of experience in sales administration, customer support, or a related administrative role.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Excellent organizational and time management skills with a strong attention to detail.
- Strong written and verbal communication and interpersonal skills.
- English & Chinese language proficiency are required as this position involves communicating with customers etc.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Encourage individuals without direct experience/fresh graduates but with a strong desire to learn and grow in sales administration and customer support to apply.
Job Type: Full-time
Pay: $3,500.00 - $4,500.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Work Location: In person