Customer Support: Serve as the primary point of contact for customers inquiries related to sales and product information and provide timely and accurate information to customers, resolving issues and ensuring a positive customer experience .
General Office Administration: Including but not limited to maintaining/ ordering supplies, organizing, filing, data entry, handling phone calls, prepares and distribute mails etc.
Identify and Develop Sales Opportunities : Proactively establish new sales leads using various prospecting channels, including phone calls, emails, and online platforms.
Client Acquisition and Retention: Pursue new sales prospects, negotiate contracts, and maintain customer satisfaction to ensure loyalty and repeat business.
Respond to Inquiries: Handle telephone and online catering inquiries promptly and professionally, providing clients with accurate and timely information.
Sales Calls and Customer Service : Manage incoming sales calls and provide exceptional customer service, including responding to emails and follow-up communications.
Provide Internal Sales Department: Support for Internal Sales Department ,Customer Service, Invoicing, Data Entry, and SOA Preparation.
Client Relationship Management: Build and nurture strong client relationships to foster trust, satisfaction, and repeat sales.
Order Processing: Process customer orders and ensure timely fulfilment and collaborate with logistics and supply chain teams to track order status and resolve any delivery issues.
Ad-Hoc Duties: Perform any additional duties as assigned to support the sales and operations team