Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The successful candidate will have the opportunity to work cross-functionally with Customer Service, Legal/Compliance Operations, and Risk Operations. This role will be instrumental in analyzing data and providing insightful reporting that drives decision-making for our stakeholders.What You'll Be Doing:
- Collect, process, and cleanse data from diverse sources, ensuring data quality and consistency.
- Conduct in-depth data analysis to extract valuable business insights and identify trends, patterns, and correlations.
- Work closely with different GBS functions such as Customer Service, Legal/Compliance Operations, and Risk Operations to understand their data needs and challenges.
- Analyzing customer interactions and feedback to identify trends and suggest improvements.
- Using data to understand customer behavior and needs, helping to enhance customer service strategy.
- Developing and monitoring key metrics to measure the effectiveness of customer service initiatives.
- Translate complex findings and data into a simplified format and provide actionable business insights to stakeholders.
- Develop and maintain dashboards, visualizations, and reports to track key business metrics.
- Contribute to the implementation of data analytics tools and software, enhancing the capability of the team to convert data into business insights.
- Collaborate with team members to execute projects and deliver on data-related tasks and projects.
- Assist in the creation of data governance policies and uphold data integrity at all times.
What We Look For In You:
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
- 7+ years of experience, as a Senior Data Analyst or similar capacity.
- Business proficiency in Mandarin Chinese is required for communicating with key stakeholders based in Mandarin-speaking markets.
- Proficiency in data analysis tools and databases such as SQL, Python, Power BI ,Quick BI, etc.
- Strong knowledge of data gathering, cleaning, and transforming techniques.
- Ability to analyze large datasets and write comprehensive reports.
- Strong problem-solving skills, attention to detail, and analytical mindset.
- Excellent communication skills with the ability to explain complex concepts in a simplified manner to non-technical stakeholders.
- Experience in a customer service or compliance/risk operations function will be considered a plus.
Perks and Benefits:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!