Responsibilities

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

Handle reservations received via all channels timely and accurately according to SOPs
Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
Maintain up-to-date information of all promotions and hotels information
Maximize opportunities through upselling techniques
Ensure proper filing and recording of all correspondences
Compliance with department’s related policies and procedures
Supports management as and when required

Requirements

Minimum Diploma in any field
Fluency in Japanese (spoken and written) is required to support the business operations in Japan
Knowledge in Property Management System will be an advantage
Proficient in MS Office, email system, reservations system will be an advantage
Display high level of customer service
Possess strong communication and administration skills
Able to adapt in a fast-paced environment.
Able to work independently as well as a team
Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)