• Monitor operational network video cameras.
• Taking telephone enquiries.
• Maintain accurate logs of events.
• Operate all SOC technologies including network video, access control, etc.
• Coordinate direct action and responses to incidents and alarm activation.
• Compile reports for the SOC Shift Supervisor to share with management on a daily/weekly/monthly basis.
• Exceptional communication skills always and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed.
• Provide high quality written and verbal reports as and when required.
• Liaise with emergency services and other monitoring agents as and when directed.
• Assist in the collation and preservation of digital media evidence.
• Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice.
• Identify and promptly respond to any system anomalies.
• Support the SOC Shift Manager in monitoring regional travel requests and travel movements.
• Under minimal supervision determine the appropriate response to each reported incident.
• Maintain active awareness of the monitored environment to promote safe and effective working.
• Maintain a conscientious and proactive approach to work to achieve excellent standards.