Job Purpose:
- Serving in a technical & new product development discipline, providing technical advice, proposed and support new project/product development to Company and subsidiary divisions.
Main Responsibilities:
Customer Technical Servicing
- Provide day-to-day support and guidance on all product and process technical requirements.
- Participate in regular cross-functional meetings to ensure that customer technical requirements are met on time.
- Provide technical advice (e.g., product specifications, applications, quality) to customers, Sales, and the Supply Chain team.
- Manage customer-specific and new product specification requests.
- Answer customer technical questionnaires.
Manufacturing Technical Support
- Provide technical support by working with manufacturing plants in cross-functional teams to assist with process and quality improvements, troubleshooting, and complaint resolution.
- Ensure that technology and quality standards for new and revised formulas/specifications are successfully transferred into manufacturing processes.
- Provide technical expertise to the Engineering department to ensure new projects and plant modifications align with customer expectations and requirements.
Business Development
- Supporting new business opportunities/assessment for currently marketed products as well as for new products framed in the oleochemical industry.
- Participate in the process of analysis and evaluation of new investment projects.
Job Requirements:
- Minimum bachelor’s degree in chemistry.
- Minimum 3 years of experience in a technical role within the Oleochemicals or derivatives industry.
- Commitment to a high level of customer service.
- Strong organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Demonstrated ability to achieve results through others, as well as the ability to operate independently as required.
- Ability to manage multiple priorities.
- Ability to work with a vision toward continuous improvement.
- This position is based in Singapore, with frequent business travel required to Indonesia.