Overview:
This position is based in Singapore and is responsible for leading a remote support team to manage global user feedback and complaints.
Key Responsibilities:
- Lead and manage an overseas BPO team to deliver high-quality support for both external users and internal stakeholders in the livestreaming business.
- Develop and optimize SOPs for handling payment disputes, content moderation, and withdrawal delays.
- Monitor user withdrawals and ensure compliance with anti-fraud measures.
- Provide training to the team on handling sensitive operational issues, including user conflicts and cultural differences. Collaborate with product teams to drive improvements based on user insights, particularly in features such as party games and voice rooms.
Requirements:
- Bachelor’s degree in Management, Business, E-commerce, or a related field
- Have 3 years' experience in user operations or customer support, including remote support team management
- Strong knowledge of content moderation and withdrawal risk control in social platforms
- Prior experience in managing overseas BPO teams is preferred Fluency in English, with flexibility to work shifts covering MENA and SEA time zones
Flamingo Recruitment Pte Ltd
EA License : 21C0588