Summary
We are looking for experienced candidate with strong knowledge on Navitaire PSS to provide high-quality specialized functional and technical support for BUs. The candidate will support the Navitaire COE team in various tasks - troubleshooting, investigating, resolving complex incidents and liaising with Navitaire secondary support (if required). This role requires candidate to be highly independent with strong problem-solving skills and attention to details.Job Description
Key Responsibilities
- Investigate incidents and issues concerning Reservations, DCS and CUTE provider.
- Provide all necessary technical support relating to various applications within Navitaire.
- Work closely with other teams to ensure timely completion of requests and minimal impact to day-to-day operations.
- Provide expert-level support for escalated issues from Level 2 (ITSM Service Desk) and ensure resolution in a timely and efficient manner.
- Respond to escalated calls after office hours (when required).
- Partake in projects and collaboration (when required).
Requirements
- Bachelor’s degree or Diploma in Information Technology or similar discipline.
- Strong knowledge in Navitaire applications to investigate issues.
- Have practical experience in application support, fault analysis and troubleshooting and be comfortable supporting application users across various business units.
- Be able to work independently, under pressure in a fast-paced environment.
- Can build good rapport with business partners.
- A good listener with strong analytical, verbal and written communication
- Some knowledge of SQL, SOAP API & REST API.
- Ability to manage projects.
- Data analysis & Problem-solving mindset.
Network Sercurity; Server Administration; Group Problem Solving; System Integration Testing (SIT); GitLab; Vendor Management; Cybersecurity; Critical Thinking; Bug Tracking Systems; Data Storytelling; Micro Focus Unified Functional Testing (UFT); Documentations; Software Administration; Network Administration; IT Help Desk; Data Privacy; Scrum (Agile); Stakeholder Management; Procurement Procedures; Communication; Qlik Sense; Vulnerability Management; Standard Operating Procedures (SOPs); Security Architecture Design; Continuous Improvement (CI); Application Security; Identity Access Management (IAM); Problem Framing; Ecosystem Management; Project Management; Security Testing; Contract Management; IT Infrastructure Management; Tableau (Software); Microsoft Excel; Negotiation; Conflict Management; Malware Analysis; Facilitation; Enterprise Security Architecture; LoadRunner Enterprise; Power Query; New Relic; Cryptography; Digital Forensics; IT Service Management (ITSM); Business Continuity Planning (BCP); Customer Journey Mapping; User Acceptance Testing (UAT); Computer Forensics; User Personas; Azure Sentinel; Disaster Recovery Planning
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