An Assistant Outlet Manager is responsible for supporting the Outlet Manager in overseeing daily operations, ensuring customer satisfaction, and achieving financial goals in a hospitality or retail environment.
Key Responsibilities
- Operational Management: Assist the Outlet Manager in managing all aspects of the outlet's operations, including front and back of house activities, to ensure high-quality service and adherence to established standards.
- Staff Supervision: Assign responsibilities to staff, conduct performance checks, and assist in recruiting, training, and evaluating employees to maintain a motivated and efficient team.
- Customer Relations: Establish rapport with guests, handle complaints, and ensure a high level of customer satisfaction by addressing inquiries and requests promptly.
- Financial Management: Participate in the formulation of the annual operating budget, monitor expenses, and assist in maximizing profitability through effective cost control measures.
- Inventory Management: Conduct regular inventory checks, ensure adequate stock levels, and manage requisition points for supplies and equipment.
- Promotional Activities: Assist in planning and organizing promotional events and activities to enhance guest experience and drive sales.
- Reporting: Prepare daily reports on cover counts, revenue, and inventory, and communicate effectively with management and staff regarding operational updates.
Qualifications
- Education: A degree in Hospitality Management, Business Administration, or a related field is often preferred.
- Experience: Typically requires 2-3 years of experience in a supervisory or management role within the food and beverage industry, preferably in a hotel or upscale restaurant.
- Skills: Proficiency in Microsoft Office, POS systems, and strong communication skills are essential. Familiarity with inventory management and customer service practices is also important.
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