Responsibilities:
- Lead and manage change initiatives within the operations team, focusing on process improvements, system integrations, and operational enhancements.
- Collaborate with cross-functional teams to identify areas for improvement and develop strategies to implement best practices in payments operations.
- Conduct risk assessments and impact analyses to ensure changes are implemented with minimal disruption to operations.
- Facilitate training sessions and workshops to ensure staff are equipped to adapt to changes in processes and systems.
- Monitor and report on the progress of change initiatives, providing regular updates to stakeholders and senior management.
- Identify and address any resistance to change, fostering a culture of continuous improvement and innovation within the team.
- Stay updated on industry trends and regulatory changes in the payments landscape, ensuring that our operations remain compliant and competitive.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
- Minimum of 10 years of experience in operations within the payments domain, preferably with a focus on change management.
- Proven track record of successfully leading change initiatives and improving operational efficiency.
- Excellent analytical and problem-solving abilities.
- Outstanding communication and interpersonal skills, capable of engaging with stakeholders at all levels.
- Knowledge of payment processing systems, regulatory requirements, and industry standards.
- Ability to thrive in a fast-paced and constantly evolving environment.
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