Business Analyst

Job Description:

• Lead indepth business analysis, apply Design Thinking to craft human-centered solutions, and translate complex business requirements into clear, actionable system specifications for Opera Property Management System (PMS) in a hotel environment.
• You'll play a crucial part in identifying opportunities for process improvement, collaborating with technical teams to solve complex problems, and engineering viable solutions that align with both business objectives and architectural standards.
• This position directly contributes to Company’s strategic goals by driving digital transformation, enhancing customer experience, and supporting our agile delivery and innovation efforts.
• This involves ensuring the system meets operational needs for Front Office, Reservations, Housekeeping, and other departments, enabling seamless guest service delivery and operational efficiency.
• As a Business Analyst, you will be responsible for understanding and translating business needs into effective IT solutions, ensuring alignment with Company's strategic objectives and a strong focus on enhancing value.

Your responsibilities will fall into these core areas:

1. Strategic Business Analysis & Design Thinking.

Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.

• User-Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving and fostering Innovation.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

2. Requirements Engineering & Documentation

• Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
• System Administration & Configuration: Configure and maintain Opera PMS modules relevant to hotel operations (Front Office, Reservations, Cashiering, Housekeeping, Night Audit, etc.).
• Operations Support: Provide day-to-day support to hotel teams for Opera-related issues and workflow improvements.
• Troubleshoot and resolve technical or operational issues quickly to minimize downtime.
• Integration & Projects:
• Support integration of Opera with various sub-systems, eg: key card system, payment gateways, housekeeping system, etc. Coordinate with IT and vendors for system upgrades, patches, and module implementations.
• Compliance & Reporting: Maintain system security in compliance with hotel IT and data protection policies.
• Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

3. Process Optimization & Problem Solving.

• Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components.
• Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
• Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise.
• Stakeholder Engagement & Quality Assurance.
• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements.
• Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

Requirements:

Education:

• Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• A Master's Degree or MBA is a plus.

Experience:

• At least 5+ years of proven experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Minimum 3-5 years’ experience working with Oracle Opera PMS in a hotel environment (Opera Cloud experience an advantage).
• Experience in Opera system configuration, troubleshooting, and integration.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall), - showcasing adaptability.
• Experience in E-commerce, Integrated Resorts, Hospitality or Casino systems is a significant advantage.
• Proficiency with standard business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).

Core Business Analysis Skills:

• Design Thinking: Strong ability to apply human-centered design principles to thoroughly understand user needs, ideate innovative solutions, and prototype concepts.
• Business Need Analysis: Exceptional analytical and critical thinking skills to effectively elicit, analyze, and challenge business needs, identifying root causes.
• Requirements Engineering: Expertise in translating complex business problems into clear, comprehensive, and actionable functional and non-functional requirements.
• Process Improvement & Optimization: Proven track record in analyzing, modeling, and re-engineering business processes for enhanced efficiency and effectiveness.
• Problem Solving: Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.
• Design Thinking: Strong ability to apply human-centered design principles to thoroughly understand user needs, ideate innovative solutions, and prototype concepts.
• Business Need Analysis: Exceptional analytical and critical thinking skills to effectively elicit, analyze, and challenge business needs, identifying root causes.
• Interpersonal & Technical Aptitude: Strong problem-solving and analytical skills.
• Stakeholder Management: Superior interpersonal and communication skills with the ability to effectively engage, influence, and manage expectations of diverse stakeholders at all levels.
• Solution Collaboration: A solid understanding of technical concepts and the ability to effectively collaborate with technical teams to shape and validate viable IT solutions.
• Communication & Facilitation: Excellent verbal and written communication skills for interacting with technical and non-technical audiences, coupled with strong workshop facilitation and presentation skills.
• Adaptability & Attention to Detail: Highly adaptable and resilient, thriving in a fast-paced, evolving environment with the ability to manage multiple priorities while maintaining meticulous attention to detail in requirements gathering and documentation.
• Core Competencies: Customer First: A deep-seated commitment to understanding and prioritizing the needs and experiences of our guests and internal customers in all analytical work and solution recommendations.
• Collaboration: Exceptional ability to work effectively across diverse teams and departments, fostering a highly cooperative and supportive environment.
• Ownership: Demonstrates strong accountability for the quality and accuracy of analysis and requirements, taking initiative to drive solutions.
• Impact Driven: Focused on identifying and proposing solutions that deliver measurable value and clear benefits to the business and our customers.
• Innovation: A forward-thinking mindset, actively seeking creative approaches and new technologies to solve problems and improve processes.