Claims & Operations Manager
Salary : $5,000 - $5,500
Working hour : Mon to Fri 9am to 6pm
Location : Farrer Park
Job description:
- Manage end-to-end claims process, including submission, follow-up, and closure with insurers.
- Liaise with hospitals, clinics, and policyholders to ensure accurate and timely claim documentation.
- Monitor claim progress, maintain records, and provide status updates to stakeholders.
- Review estimated claim calculations and ensure compliance with insurers’ requirements.
- Oversee daily operations such as patient admission, discharge, and consultation scheduling.
- Supervise quality of follow-up and feedback calls to ensure excellent customer service.
- Ensure accurate data entry, filing, and system updates for patient and claim records.
- Support process improvements in claims, operations, and system efficiency.
- Assist with company meetings, reports, and other administrative duties as required.
Requirements:
- Strong communication and relationship management skills.
- Detail-oriented with good problem-solving ability.
- Adaptable, organized, and able to work under pressure.
- Team player with a customer-focused mindset.
- Prior experience in claims, healthcare, or insurance operations.
Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810
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