Your role involves collaborating with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings. Additionally, you will need to achieve the annual claims savings set by the HoD annually for the team on pending claims volume and nature of claims.
The ideal candidate should have effective claims management skills, including compliance to protocols/operating procedures, reserving, and managing panel of service providers. The incumbent should also maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.
Key Responsibilities
- Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit
- Handling of claim recoveries
- Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other relevant parties on claims matters
- Understand Allianz Claims Management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines
- Meeting service standards and abiding by claims protocols
- Assist, discuss and escalate complex or large claims for review and/or decision to Manage / HoD or Management
- Attend to issues relating Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc
- Assist Manager / HoD in statistical reports, operational reports and recommendations on claims remedial steps (where applicable) on regular basis to Management
- Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards
- Support Projects and Initiatives on claims including but not limited to Marketing, Process, Product, System Setup and Enhancement for all Motor products
- Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a claims team
- Any other duties as and when deemed necessary
- Degree or diploma in any field
- 3 to 5 Years of Motor Claims Experience
- Motor claims handling, particularly in Private vehicles, Commercial Vehicles and Fleet
- Meticulous, analytical, problem solving and organized
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
- Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties
- Good spoken and written communication skills in both English& Chinese
- Good knowledge of MS Office software and any other technology applications
- Team Player who is willing to work in a dynamic environment and willing to help others
- Experience in other lines such as Personal Accident, Home and Fire; experience in managing commercial products such as Property and Casualty, Engineering and WICA claims will have an advantage
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