Job Summary
This role is responsible for assisting the Motor Claims manager in all motor bodily injuries claims handling which includes managing and reviewing reserves, improving customer experience and cost management. Ensure timely handling of all motor bodily injuries claims and proactively manage the claims in the most effective manner.
Job Responsibilities
This role is responsible for assisting the Motor Claims manager in all motor bodily injuries claims handling which includes managing and reviewing reserves, improving customer experience and cost management. Ensure timely handling of all motor bodily injuries claims and proactively manage the claims in the most effective manner.
Job Responsibilities
- Advise policyholders and claimants on policy and claims related matters.
- Negotiate and settle claims accurately and timely.
- Ensure each claim is assessed correctly in accordance to policy coverage and within the authority limit given and with adequate reserve set.
- Ensure all correspondences and enquiries, including complaints are will managed and responded to in a timely manner with excellence claim service.
- Review outstanding claim files
- Perform other duties when required
Job Requirements
- Diploma/degree holder
- Min 2 years experience in handling motor bodily injuries claims
- Insurance professional qualifications preferred
- Customer-oriented mindset with exceptional customer service skills.
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