- Achieve monthly and annual collections targets
- Contact customers via email or phone to follow up with overdue debts and negotiate repayment terms where necessary
- Investigate and resolve client queries and disputes relating to billing and outstanding invoices, and to ensure timely resolution
- Maintain strong credit control by partnering closely with sales, service support and other related functions
- Prepare weekly/monthly/quarterly credit control reports
- Maintain accurate and up-to-date client profiles, payment records and risk assessments
- Liaise with solicitors on legal matters pertaining to recovery of delinquent accounts
- Review credit policy and propose improvements from time to time
- Support the credit control team and contribute to broader departmental goals by undertaking additional duties as and when required
Requirements
- At least 3 - 5 years’ experience in Credit Control/Accounts Receivable function
- Possess a Diploma in Accountancy or related field
- Computer literate and proficient in MS Office applications
- Accounting experience and knowledge in Client Relationship Management System an added advantage
- Good communication, writing and interpersonal skills
- Good problem-solving skills and able to take initiative
- Meticulous and matured
- A good team player with positive working attitude
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