Key Responsibilities:
- Handle incoming calls, messages, and emails from customers.
- Follow up with existing customers to ensure satisfaction and repeat business.
- Process and track orders, returns, and exchanges.
- Update payments and generating basic report
- Maintain accurate customer records and update CRM system.
- Resolve complaints promptly and professionally.
- Support sales team with account management and event coordination when needed.
- Have basic knowledge of shoppee and lazada
Requirements:
- Minimum GCE ‘O’ Level / Diploma or equivalent.
- 1–2 years of experience in customer service or sales support preferred.
- Good communication and interpersonal skills.
- Able to multitask and work under pressure.
- Proficient in Microsoft Office and basic computer skills.
- Able to use microsoft excel with function like vlookup
Skills Needed:
- Communication Skills – clear, polite, and confident in both spoken and written communication.
- Problem-Solving Skills – ability to handle customer issues calmly and effectively.
- Organizational Skills – able to manage multiple tasks and maintain accurate records.
- Relationship Management – able to build trust and rapport with customers.
- Teamwork – able to coordinate with sales, marketing, and operations teams.
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