Do you thrive in a collaborative environment where your unique perspective is valued?
We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!
In this role, you'll play a key part in supporting our sales team by:
- Backend Support: Providing exceptional backend support
- Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
- Order Processing: Processing customer orders efficiently
- Order Notification: Expediting orders and keeping customers updated on shipments
- Order Management: Managing open orders and ensuring they meet customer requirements
- Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
- Follow-up: Following up on critical orders to guarantee on-time delivery
- Samples: Handling sample requests
- Logistics: coordinating with customer and logistic department for shipping
- Administration: Maintaining general filing systems
- Feedback: Contributing to scorecard management (as required)
We're looking for someone who:
- Experience: Has 4-8 years of experience in customer service
- Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.
- Skills: Possesses excellent communication and interpersonal skills
- Able to communicate effectively in English & Mandarin to liaise with Chinese suppliers
- Proficiencies: Is proficient in using PCs and Microsoft Office applications
- Knowledge of Microsoft Dynamics system is preferable.
- Growth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisor
- Ambition: Is passionate about career advancement
We offer:
- Training: Substantial training and guidance to help you succeed
- Supportive Work Environment: A collaborative work environment that celebrates your unique perspective
- Networking: The opportunity to build strong connections with a diverse customer base
- Bonuses: A bonus structure based on individual, team, and company performance
- Competitive Salary: A competitive salary commensurate with experience and qualifications
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