Why Choose iHub?
If You Have an Idea,
We Want to Hear It
Be empowered to spearhead change. Spot an area you are keen on improving? Go htmlFor it! Have an innovative solution you want to try out? Tell us more about it! At iHub, we value creativity and readily invest in our team’s ideas.
Career Escalator
Drive your career vertically in one field, horizontally into a different department, or branch out into a completely new unit (Yup! That has happened before). As strong believers in continuous growth, we support and reward personal improvement. Speaking of growth, we also regularly sponsor our staff to take courses and build up their skillsets. Join us and go from stale to scale in your career journey today.
Never Boxed In
Logistics is an essential industry that plays a major role in the success of other businesses. Here, you’ll get to work with a myriad of brands from various industries so you’re never really limited to just one field. Our clients range from cult beauty brands to multinational technology companies, all of which you might just get to work closely with! Logistics is here to stay so there’s never a boring day.
Not Your Average
Braindead Workplace
We hate mundane work just as much as you do. Instead, we like to keep things interesting and leave the boring stuff htmlFor the robots to work on. Tinkering with Artificial Intelligence on one day and testing out a robot on the next, there is always something new brewing in the office.
Our Core Values
Continuous Learning
Responsibility
Integrity
Customer Excellence
Teamwork
Employee Care
Write to us at or contact us on +65 62648289
Customer Service Officer
Job Scope:
- Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
- Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
- Respond swiftly to customer inquiries, ensuring prompt resolution.
- Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
- Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
- Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
- Foster a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate and communicate effectively with internal departments to ensure seamless service.
Job Requirements:
- A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
- Ability to maintain composure and professionalism when dealing with stressed or upset customers.
- Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
- Previous experience in Customer Support or Call Centre roles is highly preferred.
- Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
- A distinctive personality and a great sense of humor will be highly valued.
- Fresh graduates are encouraged to apply!
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