Job Overview:
The Customer Service Relations Executive is responsible for building strong relationships with customers by providing prompt, courteous, and effective support. This role involves handling inquiries, resolving complaints, ensuring customer satisfaction, and maintaining a high level of service quality.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
- Resolve customer complaints, issues, and requests with efficiency and empathy.
- Maintain accurate records of customer interactions and transactions.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Collaborate with internal departments (sales, logistics, technical, etc.) to resolve customer concerns.
- Gather customer feedback and relay insights to management for continuous improvement.
- Assist in creating support documentation, FAQs, and process improvement initiatives.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Meet or exceed customer service KPIs and targets.
Email you resume to - [email protected]
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