At Mercedes-Benz Singapore, the Customer Excitement team redefines what it means to fall in love with a brand. If you’re passionate about humanising data, turning insights into experience magic, and championing the voice of the customer, this is your chance to help us drive the future of luxury mobility.
Objective of the Job:
Support the transformation of Mercedes-Benz Singapore into a truly customer-centric organization through experience design.
Bridge data, insights, and design to create seamless, relevant, and emotionally engaging journeys.
Translate voice-of-customer and journey analytics into tangible actions that enhance satisfaction, loyalty, retention, and brand love.
Collaborate cross-functionally to implement and scale improvements across the sales, service, and ownership touchpoints.
Grow into a strategic CX practitioner with robust experience in analytics, service design, retention strategy, and journey optimization.
- University degree or equivalent in Business, Marketing, Design, Human-Centered Innovation, Analytics, or a related field.
- Experience in customer experience design, journey mapping, or CX analytics.
- Hands-on involvement in CX programs, loyalty initiatives, and customer satisfaction improvement projects.
- Exposure to digital marketing, VOC systems, or omni-channel service design preferred.
- Experience in working with SFDC and Salesforce Marketing Cloud (SFMC) preferred.
- Familiarity with human-centered design, service blueprinting, and persona development.
- Strong data interpretation, storytelling, and visualization skills using tools such as Power BI or Tableau.
- Understanding of VOC methodologies, feedback systems, and customer retention levers.
- Collaborative team player with excellent interpersonal, communication, and facilitation skills.
- Creative thinker with a problem-solving mindset and a passion for delivering premium customer experiences.
